FAQ & TERMS

How do I obtain a quote?

On-site Consultation (Recommended)
Our on-site consultation brings the experience directly to your doorstep. Our consultants will visit your location with our core product samples, providing you with pricing while taking precise measurements. This option is ideal for customers who value convenience or need immediate measurement. Please note, the on-site consultation is complimentary only for indoor curtains and limited to one session per customer.

Important Note:
If the curtain height is not specified in your floorplan, it will be quoted based on a maximum height of 2.8m for curtains. Quotes for blinds will only cover the window with a slight overlap and will be quoted based on the information provided.

As we do not charge for measurements, we are unable to provide exact measurements to our clients before purchase. However, we encourage clients to seek clarification by asking questions such as whether measurements were made wall-to-wall and the mounting position, to ensure we meet your specific needs.

If no specific measurement requests are made after purchase, we will proceed with the instructions as noted during the consultation to provide you with the best-fitting curtains for your space.

When is a good time to request for a consultation?

For our on-site measurements, it’s advisable to plan them after the flooring and carpentry near the windows have been completed.

If you schedule the on-site session during the initial stages of renovations, please inform our consultants of any ongoing work that may impact our measurements, or seek their advice on the appropriate space allocation.

At which stage of the renovation process should the curtains and blinds be installed?

The curtains and blinds installation should take place after renovation works are completed and the site has undergone general cleaning.

If you are planning to install window grills, the curtains and blinds should come after the grill installation.

Terms of Warranty

Our curtains and blinds come with a 1-year warranty covering the system mechanism only; it does not include the fabric and slats.
Excluded from warranty coverage are issues resulting from wear and tear, improper usage, alterations, dismantling, cleaning, and acts of nature.
No warranty applies to curtains and blinds installed on false ceilings or for blinds exceeding the recommended width limit of 2.25 meters.
Any defects or necessary adjustments must be reported on the day of installation to qualify for remedy. Additional trips, alterations, or adjustments beyond the initial installation are subject to material and labor fees.

The warranty does not cover scaffolding if it is required.

Terms of Cancellation, Exchange, Refund

We tailor all curtains and blinds to precisely match your window dimensions.
After order confirmation, we regret that we cannot accommodate cancellations, alterations, exchanges, or refunds.
If a cancellation is made, the total agreed price of the order has to be paid.
In the course of the curtains and blinds consultation process, there may be modifications to material choices and measurements. Please confirm your final selection, paneling, control, mounting, and size with your consultant.

In the event of a dispute without a documented conversation log with our consultant, the final selection will be based on our consultant’s last notes.

Terms and Conditions of Purchase

All quotes have a maximum validity of 14 days. Price quoted on estimated measurements may be subject to adjustment upon site measurement. Final invoice will be given after the order is fully paid.
Purchaser is responsible for the ceiling/wall reinforcement works and scaffolding if they are required. Purchaser must ensure there are no pipes or wires under the mounting position and inform us of works that might affect the measurements before order confirmation.
If an alteration is required due to purchaser works done after our measurements (without notice to us), there will be additional transport and alteration charges.
Purchaser is able to postpone the installation dates that have been confirmed without any charges as long as a 10-day notice period is given (excluding scaffolding).

As we do not charge for measurements, we are unable to provide exact measurements to our clients before purchase. However, we encourage clients to seek clarification by asking questions such as wall-to-wall, ceiling, or beam mounting, to ensure we meet your specific needs.
If no specific measurement requests are made after purchase, we will proceed with the dimensions as noted during the consultation to provide you with the best-fitting curtains for your space.

We do not install tracks or systems that are not supplied by us.
All curtains quoted are pleated unless stated otherwise and might contain joint lines.
Blackout-lined curtains may be stiff at the start.
All blinds above 1.85m width could warp over time.
We reserve the rights to substitute goods with goods of equivalent values.

Under no circumstances will Curtain Works be held responsible or liable in any way for any claims, damages, losses, expenses, costs or liabilities even if a party has not been advised.